Job Description

As an Associate ProAssure Systems Specialist, you will support the implementation and administration of Stryker's Vocera solution.  You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product.  Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker’s mission to make healthcare better. 

Primary work location:  135 E 38th Street Erie, Pennsylvania 16504

What you will do:

• Manage multiple Vocera databases and establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current 
• Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices 
• Manage Vocera devices:  Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
• Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training 

• Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions 
• Provide on-site support for troubleshooting, resolving, and reporting technical issues and collaborate with Vocera Technical Support and customer’s support organization to resolve technical issues
• Maintain clear documentation on status and resolution of issues using Vocera’s chosen case management software 
• Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines 

What you need:

Required:

• Bachelor's degree required or in lieu of degree, 6+ years additional relevant work experience; Preference will be given for degrees in Nursing, Business or IT
• Minimum 2 years clinical or healthcare IT (HIT) experience required
• Must be a US Citizen 

Preferred:

• Prior experience supporting clinical end users through rounding and training
• Experience with clinical workflow analysis and design 
• Proficient with Microsoft Office Suite

United States of America Pay Ranges:

• USN : $77,700 - $129,500 USD Annual

• US5 : $81,600 - $136,000 USD Annual

• US10 : $85,500 - $142,500 USD Annual

• US15 : $89,400 - $148,900 USD Annual

• US20 : $93,200 - $155,400 USD Annual

• US30 : $101,000 - $168,400 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.

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