Job Description

Department Information

Residency Requirement

This position is open to current Colorado residents only.

Please note: This recruitment may be used to fill multiple vacancies.

Division of Child Support Services

The Division of Child Support Services (DCSS) exists to ensure that all children receive financial and medical support from each parent through the location of each parent, the establishment of paternity and support obligations, the enforcement of those obligations and connection to resources to assist parents in overcoming any barriers that are impeding their ability to pay child support. To do this, DCSS collaboratively provides case management tools, policy, performance, and operational assistance, and ongoing training to support counties in delivering the child support services program.

The State Enforcement Unit (SEU) exists to fulfill federal mandates for child support reform and state legislative mandates for automated case processing, and to provide excellent leadership and support to county child support enforcement units to foster continuous improvement in the effective and efficient delivery of child support enforcement services to families to become or remain self-sufficient. This unit is responsible for the design, development, implementation and operation of automated enforcement initiatives authorized in federal and state law. These programs include, but are not limited to, reporting child support obligations to consumer reporting agencies, attaching workers’ compensation benefits, intercepting lottery winnings, gambling winnings, unclaimed property, state tax refunds, federal tax refunds and unemployment benefits, federal administrative offset of earnings, state offset of vendor payments, suspension of drivers, professional, occupational and recreational licenses, and seizing and encumbering financial institution assets. The unit implements programs that have been previously authorized by law and continually seeks to find new automated enforcement collection initiatives. This work must be done while ensuring that private companies and clients are well served and that disputes are resolved in a competent and timely manner. This unit provides support to county child support enforcement units, credit reporting agencies, the lending community, lottery commission, Department of Labor, Division of Workers’ Compensation, Workers’ Compensation Insurance Carriers, Division of Motor Vehicles, Department of Regulatory Agencies, Department of Revenue, Treasurers’ Office, Colorado casinos and other external customers that interface with the State Enforcement Unit (SEU).

Description of Job

Weekly Hybrid Working Arrangements

Minimum 2 days In Office and Maximum 3 days Remote Work

Please note: Work arrangements are subject to change at any time.

The purpose of this position is to:

• 
  Act as a Subject Matter Analyst for two or more of the automated enforcement remedies;

• Answer a high volume of incoming inquiries from external and internal customers to investigate enforcement actions for non-payment of child support obligations;

• Provide guidance to 64 counties to maximize collections through the mass case processing initiatives;

• Investigate, provide advice, technical assistance and guidance to county, state, and private company users to solve operational and enforcement questions and to resolve issues or complaints;

• Analyze effectiveness of automated mass case processing in relation to the Division’s mission, vision and goals;

• Author and recommend continuous improvement strategies;

• Implement, maintain and evaluate child support enforcement performance pertaining to the various automated enforcement initiatives;

• Analyze the Automated Child Support Enforcement System (ACSES) to ensure it is working properly; and

• Interpret enforcement decisions based on case status, Federal and State law, Federal and State Rules, established policies and procedures and applicable business rules for each of the automated enforcement remedies.

• Automated Certification Training

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications:

6 years of Child Support experience that includes knowledge and use of the Automated Child Support Enforcement System (ACSES), the Automated Enforcement Remedies, CSeTools, and knowledge of the Colorado Child Support statutes, rules and regulations.

OR

Graduation from an accredited college or university with a bachelor's degree in Business Administration, Human Services, Public Administration, Social Work, Psychology, Sociology, Information Technology, or a related field

AND

Two (2) years of Child Support experience that includes knowledge and use of the Automated Child Support Enforcement System (ACSES), the Automated Enforcement Remedies, CSeTools, and knowledge of the Colorado Child Support statutes, rules and regulations.

Substitutions:

Additional appropriate education will substitute for the required experience on a year-for-year basis.
Preferred Qualifications

The highly desirable candidate will have:

Due to the complexity of the Child Support Service Program and automated enforcement remedies, it is necessary that the individual hired have a high level of automated enforcement expertise and the ability to communicate their expertise in order to have an immediate impact on the services provided by the SEU. A working, detailed knowledge of the automated enforcement remedies is critical as the Colorado Division of Child Support Service completes migration and modernization of the Automated Child Support Enforcement System

Graduation from an accredited college or university with a bachelor’s degree in business, human services, public administration, social work, political science, psychology, sociology, information technology or closely related field.

Two years Child Support experience, in the last five years, that includes knowledge and use of the Automated Enforcement Remedies, Automated Child Support Enforcement System (ACSES) and knowledge of the Child Support statutes, rules and regulations.

Strong communication and interpersonal skills.

Strong customer service, organizational, time management, and problem solving skills.

Ability to work well independently as well as part of a team.

Ability to exercise flexibility, initiative, good judgement and discretion.

Ability to negotiate ideas and agreements.



Conditions of Employment

• 
  Graduation from an accredited college or university with a bachelor’s degree in business, human services, public administration, social work, political science, psychology, sociology, information technology or closely related field.

• Two (2) years of Child Support experience, in the last five (5) years, that includes knowledge and use of the Automated Enforcement Remedies, Automated Child Support Enforcement System (ACSES), CSe-Tools, case management and knowledge of the Child Support statutes, rules and regulations.

• Strong analytical and customer service skills.

• Ability to negotiate ideas and agreements.

Due to the complexity of the Child Support Services Program and automated enforcement remedies, it is necessary that the individual hired have a high level of automated enforcement expertise and the ability to communicate their expertise in order to have an immediate impact on the services provided by the SEU. A working, detailed knowledge of the automated enforcement remedies and case management is critical as the Colorado Division of Child Support Service completes migration and modernization of the Automated Child Support Enforcement.

Minimum Qualification Screening Process


A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications. Do not use "see resume" or "see attached."


You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.



Comparative Analysis Process – Structured Application Review


After minimum qualification screening, the comparative analysis process will involve a review and rating of all the information you submit. The comparative analysis step may also include your results from a Standardized Testing



Your Work Experience/Job Duties


Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications.
If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.



Appeal Rights

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.

• You or your representative must sign and submit the official appeal form for review.

• You can find the official appeal form here (Download PDF reader).

• You must be deliver the official appeal form to the State Personnel Board:

  • By email (dpa_state.personnelboard@state.co.us), or

  • Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or

  • Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or

  • Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

Contact the State Personnel Board for assistance:

• At (303) 866-3300, or

• Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

Supplemental Information

• The Assessment Process

• For additional recruiting questions, please contact Adam.york@state.co.us.

About Us & Benefits

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• State of Colorado Employee BenefitHub Resource Center

• Employee Wellness program

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

• • Some positions may qualify for the Public Service Loan Forgiveness Program.

Our Values

• 
  We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.

• Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

• We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

• Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

• We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

• Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

ADA Accommodations


CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us.

EEO Statement

The State of Colorado is an equal opportunity employer

We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Additional Support For Your Application

Toll Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.

Job Tags

Temporary work, Part time, Work experience placement, Work at office, Immediate start, Remote work, Flexible hours

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