Job Description

Job Title:

Salesforce Business Analyst

Experience:

10+ years

Certifications:

Minimum 3 Salesforce certifications (Salesforce Admin and Sales Cloud Consultant and CPQ or Service Cloud or Marketing Cloud or Data Cloud)

Location :

King of Prussia , PA ( Hybrid , 4 /1 ) Note : Location : PA and NY or NJ only

Role Overview

The Salesforce Business Analyst will act as a bridge between business stakeholders and technical teams, ensuring Salesforce solutions meet organizational goals. This role requires deep expertise in Salesforce Clouds, strong analytical skills, and the ability to document and capture business requirements to align with Salesforce Solution.

Key Responsibilities

Requirements regarding Gathering & Analysis:

Collaborate with business stakeholders to understand processes, scope and pain points.
Document functional requirements, user stories, and acceptance criteria.
Align requirements working with Salesforce solution team
Conduct business gap analysis & FIT Gap analysis
Ability to run Salesforce reports and dashboards and perform data analysis
Own Requirements end to end.

Solution Design & Validation:

Work closely with architects and developers to share requirements and provide clarity on solutions.
Validate solutions against business needs and Salesforce best practices.
Conduct demo and smoke testing of delivered solutions

Process Optimization:

Identify opportunities for automation and process improvements within Salesforce.
Business gaps of processes ( to be and current state)

Testing & Quality Assurance:

Support UAT, triage defects, smoke test , validate defects, and ensure successful deployment.

Stakeholder Communication:

Act as a liaison between business and technical teams, ensuring clear communication and alignment.

Training & Documentation:

Prepare user guides and conduct training sessions for end-users.

Required Skills & Qualifications

Experience: 12+ years in IT with at least 8 years as a Salesforce Business Analyst. Proven experience in multi-cloud Salesforce implementations. Certifications: Minimum two Salesforce certifications: Salesforce Admin, Sales Cloud consultant is mandatory to have.

For applications and inquiries, contact:hirings@openkyber.com

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