Job Description

The Twenty Two is a luxury lifestyle hotel based in London. Our newest property, set within the former Margaret Louisa Home in New York City’s Union Square, offers an all-day public restaurant and a private members’ club.

We are looking for a   Housekeeping Manager   to join our team NYC team. This role is ideal for candidates who are detail oriented, have strong leadership skills, and have a passion for hospitality. If you are warm, eager, and dedicated, we would love to meet you!

Overview:

The Housekeeping Manager is responsible for overseeing the cleanliness, appearance, and overall upkeep of all guest rooms, public spaces, and back-of-house areas at The Twenty Two. The Housekeeping Manager leads and supports a team of supervisors, room attendants, housepersons, and laundry staff while upholding brand standards and ensuring guest satisfaction.

General Responsibilities:

• Supervise day-to-day housekeeping operations across guest rooms, suites, public areas, and back-of-house spaces to ensure luxury service standards are consistently met.
• Use UniFocus to manage daily task assignments, monitor progress, and ensure timely completion of housekeeping responsibilities.
• Adjust room assignments and shift priorities in UniFocus based on occupancy, staff availability, and evolving service needs.
• Conduct routine room inspections and cleanliness audits; document findings, coach staff, and follow up to ensure corrective action.
• Lead, motivate, and support a team of room attendants, housepersons, and laundry attendants, and to deliver exceptional guest experiences.
• Oversee daily room status updates, ensuring prompt turnover and seamless communication with the Front Office and Engineering teams.
• Ensure accurate delivery of turndown service and daily refreshes in accordance with hotel protocols and guest preferences.
• Coordinate deep-cleaning projects, preventive maintenance access, and special requests with Engineering and other departments.
• Respond to guest inquiries and complaints related to housekeeping service with urgency, professionalism, and discretion.
• Support the onboarding, training, and ongoing development of housekeeping team members, reinforcing hotel standards, safety protocols, and service expectations.

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The Twenty Two is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Twenty Two are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

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