Job Description

SHOPCO USA is seeking an entrepreneurial, strategic, customer-centric and team-oriented Project Coordinator for our headquarters office in Houston, TX. Previous experience coordinating/managing projects in Construction Sales is a plus! Previous experience with CloudSuite ERP system is a plus!

Project Coordinator Job Description:
Inside Sales Function:

• Take customer orders and requests for quotes by phone electronically. Enter information correctly into the ERP software program for pricing. Submit to customer and/or Regional Sales Manager (RSM) in a timely manner. Follow the steps of the Company Order Flow Process.
• Maintain complete, organized and properly documented job files.
• Schedule the shipment of all orders, and the installation of those jobs requiring installation.
• Stay in contact with customers regarding the status of their orders, make any necessary revisions, and update the shipping/installation schedules as needed.
• Work with the CAD department on customer/RSM requested drawings. Upon receipt of drawings, check for accuracy before returning them to the customer.
• Provide RSM with the status of orders in their Region and formulate a priority of duties with the respective RSM.
• Support all Sales efforts of the RSM with customers. Upon RSM's request, provide customers with material samples, previous work information, etc., to ensure a smooth and timely sales transition.

Coordination Functions:

• Provide daily instruction to Sales Administration Analyst on which orders to pull and pack, and which orders to ship.
• Stay in contact with the Operations Department on the status of countertop fabrication, custom millwork and special painted items.
• Provide SHOPCO installers with the status of orders to be installed. Schedule any return trips and ensure timely arrival of equipment for return trips.
• Verify with the customer, contractor or project engineer, if the site is ready to receive or install equipment.
• Work with various freight lines to ensure the timely arrival of shipments. Approve freight bill for payment. File freight claims, if necessary, and keep documentation to follow up on freight claims for final payment.
• Track all critical shipments that require coordinating with field installers.

Operations and Accounting Functions:

• Check outside vendor acknowledgments and drawings for accuracy. Coordinate the ship dates with outside vendors to ship at the same time as SHOPCO equipment.
• Check vendor invoices, make sure that SHOPCO is charged the correct amount, check to make sure the customer is being charged the correct amount, file a copy in the job file, and approve for payment.
• Review all job folders after confirming shipping documents have been inserted. Determine which orders are complete and ready for invoicing in a timely manner.

Requirements:

• College Degree is preferred but not required.
• Excellent communication skills, written and oral.
• Attention to Detail is required along with superior organizational skills.
• Timely customer service skills.
• Computer skills, including Microsoft Excel and Word, are required.
• Being an open-minded team player with a winning attitude and willing to learn new processes is required.

Employment Type: Full-time.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We are dedicated to providing our customers with the best customer service experience possible. We take pride in our high-quality, versatile, and long-lasting products which you will learn more about later in the recruitment process. It is this commitment to providing exemplary customer service and products that has allowed us to serve our customers for over 35 years.

About SHOPCO USA:

At SHOPCO U.S.A., we are dedicated to providing our customers with the best customer service experience possible. We take pride in our high-quality, versatile, and long-lasting retail merchandising systems which include; Metal Food Service Cabinets, Metal Sales Counters, Tobacco Fixtures, Gondola Systems, and other Specialty Fixtures. Providing customers with the shortest lead time in the store fixture and shelving industry is just one of many elements contributing to our excellent customer service. It is the commitment to providing exemplary customer service, superior shelving and counter products, creative fixture design, and speedy lead times that have allowed SHOPCO U.S.A. to serve the C-Store industry for over 36 years. Come and Discover the SHOPCO Difference!

Job Tags

Full time, For contractors, Work at office

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