Job Description

Job Title: Quality Change Management Lead
Location: Indianapolis, IN
Type: 3 month contract
Compensation: $41.52-44.14/hour, depending on qualifications
Work Model: Onsite
Hours: 40.0

Overview
Executes organizational change management activities supporting Quality transformation initiatives, including stakeholder engagement, communications, readiness assessments, training support, adoption tracking, and site-level deployment.

Responsibilities

• Execute change strategies across transformation initiatives under the Senior Director of OCM.
• Develop stakeholder engagement plans, communications, training assets, and stakeholder-facing content.
• Conduct readiness assessments, track adoption metrics, and support risk mitigation actions.
• Coordinate site-level activities with APOs, GPOs, Deployment Leads, and change networks.
• Facilitate workshops, meetings, and feedback sessions using structured OCM methodologies.

Requirements

• Bachelor’s degree in Business, Communications, Organizational Development, or related field.
• 5–8+ years of change management, communications, or consulting experience.
• Experience supporting large-scale, digital, or process transformation initiatives.
• Experience with stakeholder engagement, readiness planning, communications development, and workshop facilitation.
• Preferred experience with regulated environments, Veeva QMS implementations, electronic-record transitions, OCM tools, project management platforms, SharePoint, Canva, Articulate, Adobe Captivate, or Vyond.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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