Job Description

Our Mission is Simple: to create an uncommonly exceptional experience for guests’ automotive needs and employees’ long-term career goals. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family friendly culture. What We Offer

• Work Hours are: Monday - Friday 4pm until 7pm, and Saturday 3pm until 7pm
• $18/hour, Part Time

401(k) Savings Plan with Employer Match * Closed on Sundays * Paid Training * Work-Life Balance * Ongoing Professional Development * Employee Discounts * Family-Friendly and Inclusive Team Culture * Career Growth and Internal Promotions * Custom and Competitive Wage Plans Responsibilities Customer Service & Front-Desk Operations

• Always maintain a professional personal appearance and demeanor
• Greet, welcome, and direct showroom visitors promptly and courteously
• Notify appropriate dealership personnel of visitor arrival
• Engage guests by answering general inquiries or directing them to the appropriate department
• Actively listen to customer needs and project a sincere, positive attitude
• Maintain the reception area and showroom in a clean, organized, and safe condition
• Ensure refreshments and customer amenities are stocked and presentable

Telephone & Communication Management

• Operate the dealership’s telecommunications system according to established guidelines
• Handle incoming calls using professional telephone etiquette
• Place callers on hold only when necessary, following established procedures and time frames
• Transfer calls accurately, ensuring proper introductions and minimizing customer frustration
• Provide clear, accurate information to callers with general inquiries
• Take complete, legible, and accurate messages using dealership message pads
• Relay urgent messages immediately and non-urgent messages within two (2) hours

Security, Systems & Administrative Support

• Maintain awareness of the showroom’s security and telecommunications systems
• Assist guests by referencing employee and department directories
• Perform administrative duties as assigned to support dealership operations
• Contribute to a team-oriented environment by assisting coworkers as needed

Qualifications

• High school diploma or equivalent required
• Minimum of one (1) year of receptionist or front-desk experience
• Minimum of one (1) year of customer service experience
• Strong verbal communication, listening, and interpersonal skills
• Outgoing, positive personality with a customer-focused mindset
• Ability to remain professional, calm, and courteous in high-volume or stressful situations
• Strong organizational skills and attention to detail
• Punctual and reliable attendance

Technical Skills

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to type and utilize computer systems and multi-line phone systems
• Ability to read, comprehend, and follow instructions accurately

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Tags

Part time, Work at office, Local area, Immediate start, Monday to Friday

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