Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. 

The Procurement Specialist supports Five9’s global procurement organization by driving operational excellence across our Procure-to-Pay (P2P) processes. With a primary focus on supporting our Coupa platform operations, this role is critical to ensuring a seamless procurement experience for our internal stakeholders. You will partner closely with the Coupa Subject Matter Expert (SME) and serve as a frontline partner for cross-functional teams (e.g., Sales, Marketing, Legal, Finance, IT, Engineering, and other business units), guiding users through the procurement process, troubleshooting issues, and ensuring compliance with Five9’s procurement policies.

Responsibilities:

• Coupa P2P Process Operations: Facilitate the PR> PO process for defined responsible areas ensuring purchase requests (PRs) purchase orders (POs), and Change Requests are processed efficiently, accurately, and in compliance with corporate policies
• Internal User Support & Enablement: Act as a dedicated partner to internal business users. Provide day-to-day guidance, troubleshoot system issues, and assist with training to ensure high user adoption and a frictionless procurement experience.
• Supplier Onboarding & Enablement: Support the vendor onboarding process, ensuring all necessary documentation and compliance reviews are completed before a vendor is onboarded.
• Cross-Functional Collaboration: Partner closely with Accounts Payable, Finance, and business owners to resolve matching exceptions, invoicing issues, and ensure smooth downstream financial operations.
• Contract Administration: Assist in routing vendor agreements (NDAs, MSAs, SOWs) through the appropriate review/approval channels and ensuring final approved contracts are routed for execution through Docusign and archived as appropriate..
• Continuous Improvement: Proactively identify bottlenecks or inefficiencies within the P2P workflow and recommend system or process enhancements to the Coupa SME to drive automation and ease of use.
• Software Administration: In addition to Coupa, administer current and potentially onboarded new software that the Procurement team will be actively using.
• Benchmarking Assistance: Assist in conducting thorough market research and competitive analysis on prospective vendors. Evaluate capabilities, pricing, and proof-of-concept findings to guide vendor selection.

Requirements:

• Experience: 5–7+ years of experience in procurement operations, purchasing, or a related functional role within a medium to large organization.
• Coupa Expertise: Hands-on experience utilizing and navigating Coupa Procure-to- Pay tool is preferred (Coupa backend system knowledge is a strong plus).
• Organizational Software Experience: 1-3 years of working with process flow software such as Monday.com and Asana. Procurement Tool and CLM experience are a plus.
• P2P Mastery: Strong, foundational understanding of the entire Procure-to-Pay lifecycle and how procurement systems integrate with ERPs and financial accounting.
• Customer-Centric Approach: Exceptional interpersonal skills with a proven track record of working closely with internal users, offering clear guidance, and maintaining a service-oriented mindset.
• Analytical & Detail-Oriented: Ability to evaluate procurement data, monitor SLA metrics, and maintain strict data hygiene within the procurement system.
• Communication: Excellent written and verbal communication skills; ability to explain procurement policies and system steps clearly to non-procurement stakeholders.
• Work Environment: Comfortable operating in a fast-paced, dynamic environment with competing priorities. Self-driven, highly accountable, trustworthy, and able to work independently in a remote setting. Takes feedback well and effectively actions tasks assigned.
• Education: Bachelor’s degree in Business Administration, Supply Chain, Finance, or a related field.
• Location: Philippines.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here:  .

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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