Salesforce Administrator Job at Openkyber, Georgia

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  • Openkyber
  • Georgia

Job Description

Title: Salesforce Tech Lead

Location: Orlando, FL (Onsite role)

Duration: 12 Months

Job Description:

What You ll Do

  • Customer Advocacy: Act as the technical point of contact for the customer, translating business requirements into scalable technical designs.
  • Technical Delivery: Lead the development of custom solutions using Lightning Web Components (LWC) and manage complex Integrations between Salesforce and external systems.
  • Sustainment Management: Oversee the daily balance of production support (bug fixes) and minor enhancements. You ll ensure the platform remains stable while continuously evolving.
  • Service Excellence: Deep dive into Service Cloud and Enhanced Chat configurations to optimize the agent and customer experience.
  • Process & Reporting: Own the "Sustainment Playbook." This includes tracking SLAs , managing deployment pipelines, and documenting technical debt and process improvements.
  • Mentorship: Provide technical governance and code reviews for the offshore/onshore development team to ensure high-quality standards.

What We re Looking For

  • Salesforce Expertise: Strong background in Salesforce development with a focus on LWC, Apex, and asynchronous processing .
  • Cloud Specifics: Proven experience implementing and supporting Service Cloud and Enhanced Chat (standard or via Omni-Channel).
  • Integration Specialist: You know your way around REST/SOAP APIs and middleware; strong experience in troubleshooting failing integrations
  • Sustainment Mindset: You understand that support is about more than just closing tickets it s about root cause analysis, preventing recurring issues, and maintaining system health.
  • Communication Pro: Ability to explain "why" a technical approach matters to non-technical stakeholders.
  • Documentation Rigor: You take pride in clear technical documentation, architectural diagrams, and concise status reporting.

For applications and inquiries, contact: hirings@openkyber.com

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