Job Description

Job Description:-

We are seeking a Senior Organizational Change Manager to lead the people side of AI adoption within a Global Technology organization. This role will partner closely with program and product leadership to ensure AI-enabled capabilities are successfully adopted across brand, creative, marketing technology, and cross-functional stakeholder groups.

The ideal candidate understands that AI initiatives succeed or fail based on adoption , not just technical execution. This individual will operate across the full AI lifecycle-from use case discovery and stakeholder alignment to deployment and sustained adoption.

This is a highly visible role requiring strong leadership, stakeholder influence, and analytical skills to drive measurable business outcomes in a fast-paced, cross-functional environment.

Key Responsibilities

What You'll Lead

• End-to-end OCM strategy for AI adoption programs, including generative AI, automation, and decision-support tools
• Stakeholder segmentation, persona development, and change journey design across marketing, creative, technology, and operations teams
• Organizational readiness assessments and change impact analyses
• Facilitation of discovery workshops and design sessions to define future-state workflows
• Development of executive reporting , including adoption dashboards and ROI tracking
• Creation of learning and enablement strategies , including training programs and AI literacy initiatives
• Integration of OCM activities into Agile delivery cycles
• Implementation of adoption measurement frameworks using KPIs, usage data, and feedback

How You'll Lead

• Act as a strategic partner to program leadership, not just a support function
• Translate business needs into actionable change and adoption strategies
• Identify and resolve adoption challenges, stakeholder resistance, and workflow gaps
• Present executive-level insights on readiness, risk, and performance
• Build business cases and ROI models tied to adoption outcomes
• Integrate OCM into program governance, including reporting and planning cycles
• Promote responsible and effective AI adoption across the organization
• Continuously refine change strategies based on data and stakeholder input

Required Qualifications

• 10+ years of experience in organizational change management, transformation, or organizational development
• Minimum 3 years supporting AI, automation, or advanced technology adoption programs
• Experience designing stakeholder personas and use cases to guide adoption strategy
• Strong facilitation experience leading workshops and executive alignment sessions
• Proven success building ROI models and benefits realization frameworks
• Experience working within Agile environments (Scrum, Kanban, SAFe)
• Working knowledge of Generative AI concepts and applications
• Ability to define and track adoption KPIs and data-driven insights
• Strong communication skills with experience engaging senior leadership
• Experience working in global, matrixed organizations

Preferred Qualifications

• Experience in content, marketing technology, or digital transformation environments
• Background in organizational development, behavioral science, or instructional design
• Familiarity with AI delivery framework s such as CRISP-DM, TDSP, or similar
• Experience with OCM framework s such as Prosci ADKAR or Kotter
• Experience with collaboration tool s such as M365, Miro, or Murai
• Familiarity with digital adoption platforms, LMS systems, and analytics tools
• Experience working with Agile tool s such as Jira
• Background in consumer products, media, entertainment, or brand-driven organizations
• Relevant certifications such as Prosci, CCMP, PMP, or SAFE

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