SOC Analyst Job at Openkyber, Rhode Island

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  • Openkyber
  • Rhode Island

Job Description

We are looking for an onsite Technical Support Analyst to handle user support, hardware setup, and core network troubleshooting.

Hiring: Onsite Technical Support Analyst 2

Location: Richmond, VA

Work Arrangement: 100% Onsite (5 Days/Week)

Interview Process: In-Person Only

Key Skills Required (4+ Years Experience):

  • Networking Basics: TCP/IP, DNS, DHCP, Wi-Fi, and VPN configuration.
  • Systems & Deployment: Device imaging, software setup, and security protocols.
  • ITSM & Ticketing: Hands-on experience managing help desk tickets ( HelpSpot experience is a plus! ).
  • Hardware Support: Setting up & physically deploying PCs, laptops, printers, switches, and cabling.
  • Customer Service: Translating technical details clearly to end users.

For applications and inquiries, contact:hirings@openkyber.com

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