The UPS Store is recognized for providing world-class customer service. The UPS Store has been voted the #1 Customer Service Brand in the USA by Forbes for three consecutive years. The UPS Store in Henrietta is an independently owned franchise. It operates at a high level, often ranked #1 or #2 in the area. Working for The UPS Store in Henrietta, you will learn the formula for success for operating a franchise model. This position is ideal for energetic, entrepreneurial go-getters. The Store Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer experience to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Store Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development. The ideal candidate has a post high school education (college coursework or a degree), and/or two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance. This position is ideal for a person who has been in the retail field for a couple of years and is ready to make the next step into management. You will be mentored to be able to manage a retail location successfully, by utilizing the ideas, the structure and the proven formula of this location.
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